Store Policies
CREDIT CARD ORDERS
Bonzisports.com accepts all major credit cards (Visa, MasterCard, Discover and American Express) as well as bank-issued debit cards through our secure Web site. In addition, we accept PayPal as an instant method of payment. If you do not have a PayPal account, you can register for one, free of charge, at PayPal.com. Our online ordering procedure will take you through the checkout process should you have any concerns. If the given billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we will attempt to contact you to resolve the issue, and if we cannot do so within (2) weeks from time of order, we reserve the right to cancel the order.
If you prefer to ship your order to an address other than your credit card billing address, please make sure that you provide us with both complete addresses. If we have received your order online and there is a credit card issue, we will be willing to hold your order for up to 2 weeks (14 days) so that you can resolve the issue and not have to take the time to re-order online.
PERSONAL CHECK PAYMENTS
With a backup credit card or debit card, an instant transfer payment can be made directly from your bank through PayPal. PayPal also offers an e-check option, but be forewarned that processing/clearing typically take 4-7 business days to clear, which may delay your order anywhere from 1-2 business weeks. Business checks are treated as regular personal checks. Customers whose e checks do not clear because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.
CREDITS AND BALANCE DUES
Credit on your account with us can be used toward a future order. At your request, we will issue a refund check for outstanding credit on your account generated by an order paid for by check or money order or pay though an Instant Transfer to a PayaPal account registered to you. Any credit not redeemed nor refunded within a one-year period will be assessed a service charge fee. Any outstanding balance dues will be applied to your next order. We do not assume any responsibility for bank fees incurred as a result of using a debit card for your purchases and/or return credit.
BACK ORDERS
Because of the nature of our products, we will back order out-of-stock merchandise whenever necessary. Our Web site will allow you to order out-of-stock items. All out-of-stock items are available for back order. We will contact you within (2) business days if we are out of stock of something you ordered. We will give you the option to (change color) revise or change your order. We only charge our shipping charge once per order and will not charge you twice for orders containing back orders. Back orders shipped to international addresses or via “Express” shipping methods will incur special shipping charges with each shipment.
ORDERING FROM OUTSIDE THE LOWER 48 STATES (INTERNATIONAL)
Bonzisports.com has customers worldwide! We can ship any of our products to any country in the world. We accept US funds only. We accept credit cards (for orders over $500 we must take the time to verify that the card is legitimate for fraud prevention purposes), PayPal, international money orders and wire transfers.
RETURNING MERCHANDISE
We will accept merchandise for return that was purchased from BonziSports.com within 14 days of receipt. There is a 20% restocking fee for qualified returns in addition to the shipping and handling costs. There is a 50% restocking fee on all custom ready-to-run boats, no exceptions. The merchandise must be in new condition and in its original packaging. Mounting and running fuel through an engine, using batteries, installing radio parts in a model, drilling holes in models, sanding hulls, painting or applying decals to a boat or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns via COD or billed to our company in any way.
DEFECTIVE RETURNS and CLAIMS
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Prior to returning an item for warranty claim or warranty repair, please contact us by phone or in writing by letter or e-mail (sales@BonziSports.com) and give us a brief explanation of the problem. Often we can help over the phone or by letter/e-mail or will send you a replacement part without the need to return the entire shipment. Defective merchandise may be returned to us as long as it is in new and unused condition. We warrant our boats for workmanship and material for up to 90 days after purchase date. There is a limited warranty on our Zenoah engines, and no warranty for our modified engines, as per industry standard. Keep in mind that we will evaluate each case on its own, and if there is an obvious problem with the engine itself – and not due to improper use or abuse, we will take this into consideration and may offer warranty replacement. Please keep your receipt for record. Warranty claims can only be done by the original purchaser. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we ask that you contact us before you do anything.
DAMAGED RETURNS
Damaged merchandise are items that have been damaged during shipping. If a shipment arrives at your door with apparent shipping damage, please contact us at sales@BonziSports.com immediately. Save all products shipped, packaging material and paperwork; do not throw anything away or dispose of any items in the package in any other way. In most cases, your entire shipment needs to be examined by the shipper for a successful claim.
ONLINE CUSTOMER IDENTIFICATION
Your e-mail address used to register on BonziSports.com is your customer user ID. Please use the same customer ID and name whenever you contact us. If you know that you have created more than one customer account, please let us know so that we may correct this.
PARENTAL VERIFICATION OF ORDERS
Customers under the age of 18 must have a parent or legal guardian present to verify any order placed before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.
LIMITS OF RESPONSIBILITY
We can not accept any responsibility for crash damage, physical injury to you or others, and/or loss of kits, engines, accessories, etc. incurred by any of our products. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc. We strongly recommend obtaining liability insurance through national organizations such as NAMBA or IMPBA, or elsewhere before running any model boat to limit your liability. Please comply with local ordinances.
All of the products we sell are intended for retail consumption by our customers and are not intended for resale. Any consequences arising out of the resale of merchandise purchased from www.BonziSports.com is the responsibility of the seller, not BonziSports.com. International radio frequency and electric-current requirements are the responsibility of the buyer.
PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site and all other BonziSports.com publications are subject to change. Bonzi Sports maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, BonziSports.com reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.
REFUSAL OF ORDERS
Bonzi Sports retains the discretion to refuse any order made through our Web site for any reason. When an order is refused, a prompt full refund minus any transaction costs is made by Bonzi Sports. Refunds are processed electronically through PayPal.com or offline if paid by credit card. A check will be sent if paid by money order or personal check.
CANCELLATION OF ORDERS
An order of any non-custom item(s) can be cancelled prior to actual shipment. Please check with us first if your items have been shipped yet first before attempting to cancel your order. Please understand that our financial institution charges us for any financial transaction irrespective whether that transaction is later reversed. Service work or requested customization to products is non refundable. Once cancelled, a refund of the original amount paid for the item(s) less shipping costs minus the financial transaction charge will be paid by Bonzi Sports if the above conditions are met. Refunds are processed electronically through PayPal.com or offline if paid by credit card. A check will be sent if paid by money order or personal check. Custom-ordered items can be returned for a 50% restocking fee and customer is responsible for all return shipping costs.
COPYRIGHT
All pictures and descriptions on this site and all other BonziSports.com publications may NOT be used in advertising or publicity pertaining to the Web site, its content, or specifications without specific, written prior consent.
Effective Date: November 2006
